User Guide For Accessing Client Zone

Forgot Login Name/Password?

Forgot Login Name

Step 1:

Click on forgot "Username/Password?".


Step 2:

Select forgot "Username".


Step 3:

Select Identification type and input your identification number.


Step 4:

Input your date of birth, click on "Submit" button.


Step 5:

Answer ALL assigned security questions and click on "Submit" button.


Step 6:

An email will be sent to your registered email address with username and new password.

If your email address has not been registered yet, please provide your email address here and your email address provided is only for sending out the username with password as one off.

 

Forgot Password


Step 1:

Click on Forgot Username/Password".


Step 2:

Select "Forgot Password".


Step 3:

Enter the login name.

Select Identification type and input your identification number.

Input your date of birth, click on "Submit" button.


Step 4:

Answer ONE assigned security question and click on "Submit" button.


Step 5:
An email will be sent to your registered email address with new password.

If your email address has not been registered yet, please provide your email address here and your email address provided is only for sending out the password as one off.